Refund policy

  • hank you for shopping at ZOOMSHIP (accessible via https://zoomships.in/). We value your business and want you to be completely satisfied with your purchase.

    Because we operate a direct-to-consumer fulfillment model working with global manufacturing partners, we maintain specific guidelines regarding returns and refunds to keep our prices competitive. Please read our policy carefully before completing your purchase.

    1. 30-Day Return Window

    You have 30 days from the date your package was marked as delivered by the carrier to request a return or report an issue. Items requested for return after this 30-day window are no longer eligible for a refund or exchange.

    To be eligible for a standard return, your item must be:

    • Unused, unwashed, and in the exact condition that you received it.

    • In its original product packaging with all tags, manuals, and accessories intact.

    2. Damaged, Defective, or Wrong Items

    If an item arrives damaged, defective from production, or if you received the incorrect item due to a fulfillment error, we will issue a full refund or send a brand-new replacement at absolutely no extra cost to you.

    How to report a damaged item:

    1. Do not mail the item back immediately.

    2. Email our support team at [Your Support Email] within 5 days of delivery.

    3. Include your Order Number and provide clear photographic or video evidence showing the damage, defect, or incorrect item received.

    4. Once verified by our team, we will process your choice of a 100% refund or a free replacement shipment.

    3. Return Shipping & Address Restrictions

    For standard returns (such as size issues or change-of-mind, where applicable):

    • Do NOT mail items back to the return address printed on the shipping label. This address belongs to our partner fulfillment warehouse. They do not accept or track customer returns, and your package will be lost, rendering you ineligible for a refund.

    • To initiate a return, you must contact zoomship12@gmail.com to receive our designated local return office address.

    • Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

    4. Non-Returnable Items

    Certain types of goods cannot be returned due to hygiene, safety, or logistical constraints:

    • Perishable goods or personal care items (such as cosmetics or beauty products).

    • Intimate apparel, swimwear, or bodysuits (if the hygiene seal has been broken).

    • Customized or personalized goods.

    • Gift cards.

    5. Refund Processing Timeline

    Once your return is received at our designated address and inspected, we will send you an email notifying you of the approval or rejection of your refund.

    If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5 to 7 business days. Please note that your bank or credit card company may require additional processing time to post the transaction to your account.

    6. Order Cancellations

    Because our order fulfillment system is automated with our suppliers to ensure fast shipping, orders can only be canceled or modified within 12 hours of placement. After 12 hours, the order is forwarded to the warehouse and cannot be canceled. You will need to wait to receive the package and initiate a standard return.

    7. Lost or Delayed Shipments

    We are committed to getting your order to you safely. If your tracking details state that the package has been delivered but you cannot find it, please check with your local postal office or neighbors. We are not liable for stolen packages confirmed as delivered.

    However, if your package is lost in transit and its tracking has not updated for more than 45 business days, we consider the package lost and will instantly issue a full refund or dispatch a replacement order.