Shipping policy
Thank you for visiting and shopping at Zoomship . Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: Processing time is separate from shipping time. During peak seasons or promotional periods, processing may take up to 5 business days.
2. Delivery Estimates
To offer you the best value, we partner with global fulfillment centers to ship our products directly from our manufacturing partners. This allows us to offer free or low-cost shipping options worldwide.
- Estimated Delivery Time: 7–14 business days (depending on your location).
Please note that delivery dates are estimates provided by our shipping carriers and are not guaranteed. Factors such as customs clearance, local postal delays, or severe weather conditions may impact delivery timelines.
3. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking tracking information typically becomes active and scannable within 2–5 business days of shipment
4. Multiple Packages / Split Shipments
If you order multiple items, they may be sourced from different manufacturing partners to ensure the fastest processing. As a result, your items may arrive in separate packages and at slightly different times. You will receive unique tracking numbers for each package.
5. Customs, Duties, and Taxes
Zoomship is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.).
6. Incorrect Address / Undeliverable Packages
Please double-check your shipping address carefully when placing an order. We are not responsible for orders that cannot be delivered due to incorrect, incomplete, or missing address information provided by the customer.
If a package is returned to our warehouse fulfillment partner due to an incorrect address or failure to collect the package from the local post office, the customer will be responsible for any additional reshipping fees.
7. Damaged or Lost Packages
If your tracking information indicates that your package has been lost in transit and has not updated for more than 45 business days, please contact us immediately at zoomship12@gmail.com. We will investigate and issue a full refund or send a replacement package.
If your item arrives damaged due to shipping, please refer to our Refund Policy and contact us within 5 days of delivery with photos of the damaged packaging and product.